Terms of Service

Updated: 8/4/2026

1. Acceptance

By registering and using Webico Chat AI (chat.webico.ai), you agree to these terms.

2. Scope of service

Webico Chat AI provides AI-powered automation for Zalo conversations using the customer's personal Zalo account (not Official Account). The customer is responsible for the content of messages sent from their own account.

3. Personal Zalo account usage

Using AI to auto-reply/send messages on personal Zalo carries a risk of account suspension by Zalo if their terms are violated. Webico is not liable for Zalo suspending/restricting your account. We have integrated basic anti-detection (working hours, daily cap, thinking delays) but offer no absolute guarantee.

4. Spam and abuse

Do NOT use the service to spam, scam, send harmful content, or violate Vietnamese law. Violating accounts are terminated without refund.

5. Payment

The Free plan is lifetime with limits stated in pricing. Paid plans bill monthly and can be canceled anytime. Paid amounts are non-refundable except for serious system failures on Webico's side.

6. Data ownership

You own all customer data, messages, and knowledge base within your workspace. Webico is only the infrastructure provider and commits to not selling/sharing your data with third parties.

7. Liability limits

The service is provided "as-is". Webico is not liable for indirect damages (lost customers, lost revenue, broken Zalo accounts). Webico's maximum liability is the amount you paid in the last 3 months.

8. Changes to terms

Webico may update terms. Important changes are notified by email or in-dashboard 7 days before taking effect.

9. Contact

Email: hello@webico.ai · Zalo: 0995053865