Help & guides

Go to /app/{workspace}/channels → Add channel (Zalo, Telegram, Facebook...) → follow the wizard. Then go to /ai to configure the AI Brain (company name, services, tone). Finally open Inbox and toggle AI on per contact (or set the AI Config default).

Each channel has its own safety policy — personal Zalo has anti-detection (working hours 7am-10pm, daily cap 200 messages, natural typing delay). Telegram, Facebook and Zalo OA use official APIs so these limits don't apply. Automating a personal channel still carries a small risk under the platform's policies — please read the Terms carefully before using.

https://chat.webico.ai/login. After login the system takes you straight into your workspace.

5 roles: Platform Admin (SaaS owner, overrides all workspaces), Owner (workspace owner), Admin (workspace admin), Member (staff), Viewer (read-only).

Viewer sees only Dashboard + Inbox + Customers + Analytics. Member adds Knowledge + Campaigns. Admin/Owner have full access + AI Config + Chat Channels + Settings.

Owner/Admin: Settings → Members → enter email + select role → click Invite. The system creates a 7-day invite link — copy and send.

Default DeepSeek (cheap and good enough for Vietnamese). Anthropic Claude and OpenAI GPT also supported — switch in AI Config.

Each knowledge entry is embedded as a vector (OpenAI text-embedding-3-small). When a customer messages, the system finds the top-3 most similar entries and injects them into the AI prompt. Requires OPENAI_API_KEY for embedding (DeepSeek has no embedding API).

Update the AI Brain (tone, services, boundary rules) or add knowledge entries so the AI has better context. You can also turn AI off per contact in Inbox.

Lead = potential customer who hasn't bought. Customer = has bought. When a lead closes → click the ↗ icon on the lead card to convert (all info + history is preserved).

A series of AI messages sent automatically to a lead on a schedule (e.g. day 0 INTRO, day 3 VALUE, day 7 CTA). Each step has its own dayOffset and prompt.

Create an Outreach Rule (Campaigns → Rule tab) — match leads by industry/province/source → auto-enroll on lead creation.

3 plans: FREE (1 chat channel, 10 AI messages/day — lifetime), PROFESSIONAL (Webico's 12-year anniversary price: only 199,000đ/month on ≥6-month plans, many advanced features), ENTERPRISE (deep integrations, custom features — contact us for quote).

Go to Upgrade page → pick cycle → scan QR to pay. The order activates automatically 1-2 minutes after payment lands.

Go to /login → click 'Forgot password?' → enter email → check inbox.